Customer/Client Support Executive

Full Time
Lahore
Posted 1 month ago

Job Responsibilities

Our Customer Support Representatives/ BPO Associates will be

providing BPO services to our Clients at USA, completing daily assigned tickets, carrying out the professional services and doing analytical research and analysis, working from 10:00 am to 7:00 pm without any second or night shifts. They will be providing training in our domain and the desired the skills through continues learning program. In routine they will be

  • Analyzing the problems and providing the solutions
  • Preparing analytical reports for clients using excel or MS Office
  • Providing support to clients by effective communication (Email using Outlook, MS teams etc.)
  • Maintaining accuracy and speed for the data record assignments
  • Effective communication / Interacting with clients and internal team
  • Discussing complicated matters with the Manager and team leaders effectively to settle and understand the important issues.
  • Making strategies and ensuring for minimizing the number of mistakes or errors, being observed and monitored on daily basis.
  • Providing effective client service such as handling complicated queries, issues, complaints, and questions within established timeframes
  • Managing & completing work on daily basis
  • Covering backup support of other team members in order to meet daily targets and client satisfaction
  • Setting the effective goals aiming for better quality services, high speed and efficiency.
  • Ensuring better collaboration, motivating and inspiring the team
  • Ensuring to learn quickly and participate in continues learning programs and passion to learn new things.

Skills Required

  • Candidates should have good English communication skills (written and spoken)
  • Should be good at using Microsoft Office (Word, Excel and Outlook)
  • Effectively handle the emails & tickets assigned to you for data entry; maintain both quality and speed for the data entry assignments.
  • Candidate should be responsible and dependable.
  • Stay in constant communication with the team lead and other team members to effectively coordinate the work effort.
  • Candidates should have good Analytical skills.
  • Candidates with a long-term commitment to stay with our company are required
  • Candidates currently under study are not eligible for this job

Additional Information

Career Level

  • Less than 1 Year Experienced Employee

Job Vacancies

  • 2

Qualification

  • Minimum Bachelor’s degree completed in any field including business, Commerce, Mass Communication, IT, and Engineering

Job Type

  • Full-Time

Job Features

Job CategoryBPO

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