Job Responsibilities

Our Customer Support Representatives/ BPO Associates will be

providing BPO services to our Clients at USA, completing daily assigned tickets, carrying out the professional services and doing analytical research and analysis, working from 10:00 am to 7:00 pm without any second or night shifts. They will be providing training in our domain and the desired the skills through continues learning program. In routine they will be

• Analyzing the problems and providing the solutions
• Preparing analytical reports for clients using excel or MS Office
• Providing support to clients by effective communication (Email using Outlook, MS teams etc.)
• Maintaining accuracy and speed for the data record assignments
• Effective communication / Interacting with clients and internal team
• Discussing complicated matters with the Manager and team leaders effectively to settle and understand the important issues.
• Making strategies and ensuring for minimizing the number of mistakes or errors, being observed and monitored on daily basis.
• Providing effective client service such as handling complicated queries, issues, complaints, and questions within established timeframes
• Managing & completing work on daily basis
• Covering backup support of other team members in order to meet daily targets and client satisfaction
• Setting the effective goals aiming for better quality services, high speed and efficiency.
• Ensuring better collaboration, motivating and inspiring the team
• Ensuring to learn quickly and participate in continues learning programs and passion to learn new things.

Skills Required

• Candidates should have good English communication skills (written and spoken)
• Should be good at using Microsoft Office (Word, Excel and Outlook)
• Effectively handle the emails & tickets assigned to you for data entry; maintain both quality and speed for the data entry assignments.
• Candidate should be responsible and dependable.
• Stay in constant communication with the team lead and other team members to effectively coordinate the work effort.
• Candidates should have good Analytical skills.
• Candidates with a long-term commitment to stay with our company are required
• Candidates currently under study are not eligible for this job

Additional Information

Career Level

• Less than 1 Year Experienced Employee

Job Vacancies

• 2

Qualification

• Minimum Bachelor’s degree completed in any field including business, Commerce, Mass Communication, IT, and Engineering

Job Type

• Full-Time