HazenTech is reinventing business process outsourcing (BPO) with its intelligent operations, unmatched talent, data, AI, and human creativity. Our solution follows these steps:
The phase is about the contract between companies, the top management from HazenTech will sit with the top management. The contract will include all the terms and conditions required before starting the project.
Once the contract is finalized, HazenTech will establish KB training unit with the client through which the training teams will get videos, slide decks, and documents related to the strategies.
BPO Reporting Structure
Achieve complete visibility in your tracking metrics. Our BPO Tracker gives the best insights to the number of tasks processed by date, along with presenting the number of tasks processed by the employees so that you can create a more accurate forecast right from the dashboard.
With the HazenTech BPO report, you will spend less time in creating the reports from the spreadsheet and more time can be given to making the important decisions of your business.
Weekly Report Showcases
The weekly report showcases the number of processed tasks along with their performance through bars that are easy to understand.
Weekly Report Analysis
Every employee performance is available to see and analyze if there is any improvement required to make the outcome more productive for the team.
Monthly report can be created by choosing the dates from start to end of your required report analysis period. It reflects the BPO process and gives a clear picture of the pipeline performance.
Monthly Report Showcases
The monthly report showcases the task types and how well each member has performed in completing the task within the required period.
Monthly Report Analysis
Our monthly report gives analysis based on the total outage time by the challenge which is shown in beautiful graphics that are easy to understand.
HazenTech team structure promotes healthy team coordination by ensuring a smooth division of tasks that are verified and quality checked by QA before reporting to the team lead.
Our Team Lead Responsibilities
Our team leaders will be responsible for onshore communication, task assignment and prioritization, reporting, training, handling escalations, and processing.
Our Processing Associate Responsibilities
Processing associates will be responsible to perform the duties as assigned by the team lead and reviewed by the client’s manager.
QA Analyst’s Responsibilities
Our QA analysts will be responsible for developing QA plan, checking output for quality, reporting to team lead about any existing or imminent quality issues, and processing.
A well-defined onboarding process ensures a smooth induction, as it takes less time to get people on board and allow them to be productive quickly.
In the first phase, we will set up credentials, email workspace, and access required to the resources to fully start their journey.
The next phase includes training about the client’s policies, compliance business process introduction, introduction to the software, and solutions to adopt various circumstances.
The resources will be performing training tasks, revising results with the supervisor, and adapting to the change and feedback given by the team lead.
In the last phase, the resource will be fully operational to work on the actual assignments and bring desired results as suggested by the client.