BPO Solution

HazenTech is reinventing business process outsourcing (BPO) with its intelligent operations, unmatched talent, data, AI, and human creativity. Our solution follows these steps:

Contract

The phase is about the contract between companies, the top management from HazenTech will sit with the top management. The contract will include all the terms and conditions required before starting the project.

Training KB

Once the contract is finalized, HazenTech will establish KB training unit with the client through which the training teams will get videos, slide decks, and documents related to the strategies.

BPO Reporting Structure

Achieve complete visibility in your tracking metrics. Our BPO Tracker gives the best insights to the number of tasks processed by date, along with presenting the number of tasks processed by the employees so that you can create a more accurate forecast right from the dashboard.

Weekly Report

With the HazenTech BPO report, you will spend less time in creating the reports from the spreadsheet and more time can be given to making the important decisions of your business.

Weekly Report Showcases

The weekly report showcases the number of processed tasks along with their performance through bars that are easy to understand.

Weekly Report Analysis

Every employee performance is available to see and analyze if there is any improvement required to make the outcome more productive for the team.

Monthly Report

Monthly report can be created by choosing the dates from start to end of your required report analysis period. It reflects the BPO process and gives a clear picture of the pipeline performance.

Monthly Report Showcases

The monthly report showcases the task types and how well each member has performed in completing the task within the required period.

Monthly Report Analysis

Our monthly report gives analysis based on the total outage time by the challenge which is shown in beautiful graphics that are easy to understand.

Team Structure

HazenTech team structure promotes healthy team coordination by ensuring a smooth division of tasks that are verified and quality checked by QA before reporting to the team lead.

Our Team Lead Responsibilities

Our team leaders will be responsible for onshore communication, task assignment and prioritization, reporting, training, handling escalations, and processing.

Our Processing Associate Responsibilities

Processing associates will be responsible to perform the duties as assigned by the team lead and reviewed by the client’s manager.

QA Analyst’s Responsibilities

Our QA analysts will be responsible for developing QA plan, checking output for quality, reporting to team lead about any existing or imminent quality issues, and processing.

Onboarding Process

A well-defined onboarding process ensures a smooth induction, as it takes less time to get people on board and allow them to be productive quickly.

Environmental Setup

In the first phase, we will set up credentials, email workspace, and access required to the resources to fully start their journey.

Training KB

The next phase includes training about the client’s policies, compliance business process introduction, introduction to the software, and solutions to adopt various circumstances.

Task Assignments

The resources will be performing training tasks, revising results with the supervisor, and adapting to the change and feedback given by the team lead.

Operational

In the last phase, the resource will be fully operational to work on the actual assignments and bring desired results as suggested by the client.
Why Choose Us

24/7 Support

24/7 Support

No clock-in-clock-out mentalities. Your problem is our problem. That's the motto that keeps us motivated to go an extra mile to solve your problem 24/7.

Satisfaction Guaranteed

Satisfaction Guaranteed

We want our clients to be completely satisfied with every service they hire us for. We believe job is not done until or unless the client is fully satisfied with our services.

Top Experts

Top Experts

The flood of new technologies means that a single human brain can not have the knowledge of everything. That's the reason we have top quality highly experienced subject matter experts in our team.

Fast Results

Fast Results

We work for the better future of our customers by moving ahead of the time and achieving fast results.