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Case Study – Litigation Support services 

Our experts managed and completed pre-litigation objectives, including opening new cases, preparing, and sending demand letters, and sorting incoming documents during litigation.

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Industry: Legal Counsel and Representation regarding PIP Law issues

Solution: Litigation Support

The Client

Shuster & Saben is the leading law firm in Florida in PIP claims for medical professionals. Shuster & Saben has been counseling to more published orders and opinions in favor of medical providers than any other firm in the history of the PIP statute.

With offices statewide, Shuster & Saben is close to medical professionals in every community in Florida, with proven results in getting doctors paid on PIP claims. Their unique relationship with doctors statewide also makes them a leader in Personal Injury Protection. Whether it’s representing medical professionals or the accident victims they treat, their experience always takes advantage.

Business Challenge

A large firm such as Shuster & Saben has big data coming and going, and handling such case-sensitive data was a big challenge for them. One of their challenges was changing and turning all their hard copies into soft copies, which were in a massive volume.

With an increase in the number of clients, more work was headed their way, and every case required keen attention to detail and timely creation of demand letters; amid all of this, missing out on any information or calculation could result in a significant loss. Shuster & Saben has respect in the pool of firms dealing in PIP statute and was looking for timely verdicts of their cases, and they could not afford anything beyond their deadlines.

  • Our client was able to gain more clients
  • The data was monitored and controlled smoothly
  • Increased revenue of the firm as cases were reaching verdict
  • All scheduled hearings and deadlines were met
  • Attorneys got to work on the growth of the firm
Solution & Approach

HazenTech, from the very first day, took responsibility for all the email handling and association that the firm received. Our team of professionals was designated with certain duties, including demand letter creation, email handling and processing, demand response association, and payment reviewing to take the burden from Shuster & Saben. We ensured the timely completion of tasks, and all the assigned tasks were completed before the beginning of the next day. We maintained the clients’ confidentiality of sensitive information by working on the Remote System set up by the client. We created a process together with the client through daily meetings to understand and implement any updates on a mutual basis. We cleared up the backlog of hard copies by importing scanned copies of previous documents and associating them with relevant cases. We assisted Paralegals in finding any missing documents and files of high importance.


Regular interaction with the client enabled us to complete tasks according to priority, and our timely completion of tasks ensured that Shuster & Saben did not miss any deadlines for submitting any court documents, depositions, mediations, and court hearings. We secured every data of our client by going paperless. Our client was able to send over 1000 demand letters on a weekly basis, being the leader in their industry. We prevented data loss and were able to ensure there were no duplicate cases created. Shuster & Saben did not miss out on any emails; they were processed or responded to back in time. The cases were not prolonged, and our analytical approach assisted the Attorneys in reaching a verdict and focusing more on new cases. The operations at the Miami, Naples, and Orlando teams were run more smoothly, and the in-house staff could work on highly sensitive projects.

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