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Litigation Support Services – A Complete User Guide

Litigation support services provide consultation and assist attorneys in managing legal tasks effectively. Litigation is the process of handling a case in the court system.  

The world is ever-changing, and its evolution has given rise to new challenges and opportunities. The dawn of global interconnectivity and the complications brought by the pandemic has given rise to new challenges. Businesses need to prepare and turn these difficulties into opportunities for themselves and their clients to combat these issues. At this stage, litigation support services play a crucial role. 

Litigation support enables law firms to practice law effectively. They help law firms to turn their focus toward their core operations.  

It helps with the current and pending cases. These are as-needed services, and the type of support offered will depend on the requirements of the law firms. Further, these services enable an attorney to focus on the core operations of a given case. 

There are many areas of litigation support, all of which intend to help the attorney or law firm build a stronger case and get more insights into the claim. 

Litigation support providers must have solid IT knowledge and expertise. They must also have practical communication skills because their work involves a great deal of communication with attorneys, staff, and vendors. It also demands exceptional organizational abilities, critical thinking skills, and keen concentration on detail. 

How Litigation Support Services Help Law Firms?


Litigation services help to make legal proceedings function smoothly. Litigation support companies offer legal experts to expedite the court proceedings. 

Attorney has many tasks to do and often in a short time to prepare the case. As court cases have specific deadlines with no possibility of a later date, litigation support comes very handy.

They offer support in the form of additional staff to help prepare the case in comparatively less time. 

They also provide flexible services that help to provide more staff to make the court proceedings function without pressure when needed. 

By using litigation support, you can maximize your time and grow your law firm like a business. 

Why Do Law Firms Outsource Legal Tasks? 

The price rate is generally considered to be the main benefit of outsourcing. It’s lighter on the pocket. Also, outsourcing provides a new life with a higher level of productivity. 

Litigation support providers now have a worldwide presence.  

They help to scale up and help you effectively utilize every available resource.  

Not only that, but service providers also offer relevant operational expertise to fit a business’s most demanding needs. You get a wide range of knowledge to choose from, and you are not restricted to the technology you are an expert in. 

Consequently, it can help to improve daily operations with better key performance indicators. 

Benefits Of Using Litigation Support:

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There are various advantages affiliated with using the support of the litigation service providers.  

These services help you to be on the top in this excessively competitive world. The attorneys are extremely busy and have hectic routines. Further, back office services provide access to qualified staff who have the resources to handle complex projects, reduced costs, and better management. 

Small law firms can compete more effectively with the bigger ones using litigation support.  

Deals With Complex Cases:

The litigation support experts are competent and efficiently dealing with complex cases. They have highly qualified staff proficient in meeting all the requirements while maintaining the quality and the designated deadlines. 

In today’s fast-paced work environment, outsourcing litigation support services can be hugely beneficial to law firms to deal with complex cases by reducing labor costs and generating more profit.   

Each project is assigned to a different team of employees who meticulously process the documents and file them according to the client’s instructions. For example, the Demand Log team assesses the bills, ledgers, EOBs, and clinic files and generates the amount at issue, which allows the demand letter to be created and sent to the insurance company. This team also uploads the responses that are given by the insurance companies back to the company portal so that the Demand Review team can use them later. 

Data Management:


The litigation services remain in touch with the most advanced developments in the legal industry.  

Litigation service providers organize and manage the information securely and are readily available with a button click.

For example, the litigation team manages legal documents to CP (legal matter management system) like preparing discoveries, motion to compel documents. Further, they digitalize each matter (Case) into ATO according to legal files. In case of extreme work pressure, these services can prove to be extremely useful.

Handle Multiple Tasks:


Do you know that hiring a single litigation company takes care of all your legal work?  

You don’t need different companies for different tasks.  

Litigation support services companies have various departments and expertise to assist with every aspect from pre-trial to case settlement. 

Through outsourcing, the law firms can get rid of the clutter of seemingly unending documents by having the outsource teamwork on them. They can access organized and well-cataloged demands, responses, reviews, and any other services that may be helpful to them. Such services can be hugely beneficial, allowing law firms to take on more cases and achieve a faster growth pace.

Balanced Workload: 


Litigation providers help you to prioritize your tasks better and assure a balanced workload throughout your law firm.  

By outsourcing the workload of your employees, your firm will be able to take on new cases in the future. They also help you reduce burnout and stress. 

You can reap the advantages of a dedicated support provider who can help with every aspect of your legal tasks.  

They help you focus on issues that are significant to your core business. Sequentially, this process allows you to present the most potent legal argument. 



Litigation support providers can handle things more efficiently than the in-house team. You can save the cost of hiring employees to handle these things for you without pressure or stress. Litigation support is all they do; they’re specialists at what they do, ensuring you get the most for your bucks. 

Convert Data into Organized Database:

The most significant hurdle faced by law firms worldwide is the large pile of unorganized data. The litigation support providers do the hard work of going through all the legal documents and creating a database comprising only the fundamental elements relevant to the case.

For example, the litigation team downloads the patients’ documents from clinic websites to assess and calculate the bills and payments, including Aobs, demographic, hic forms, eobs and ledgers.

Then they calculate the payments with the help of the documents from clinic websites and make a calculated excel sheet.

Later they upload all the cases on ATO (Aderant Total Office) and record the law firm to send demand letters easily. It saves time for the attorneys that they waste looking at each document for information but only on the related information. 

Speedy Services: 

They have practical experience and knowledge of litigation that help accelerate the legal processes. Moreover, they assist you in benefitting from a more agile and quicker turnaround on required support services. It provides more effective client support and definite outcomes for ongoing cases. 

Litigation Support Services Are Flexible Services:


Litigation support provides flexibility for modern-day law firms. It free up the time of your law firm. It helps you to take on more cases while dedicating your most time to your important customers. 

Furthermore, they assist you in handling these primary tasks more efficiently while ensuring that you get the highest-quality legal services. 

Expedite The Time to Case Conclusion:

In-house teams have various tasks and cases to handle. A litigation support professional would manage the legal duty, and they have ample resources that could scale to meet your demands. 

Also, quick turnaround of documents and meeting tasks deadlines means cases could be resolved more expeditiously, saving time and freeing them to take up more possibilities. 

As-Needed Services:

An in-house litigation team is costly compared to outsourcing and might not signify the ideal use of your finances. 

The scalable benefits provided by proficient BPO services can allow you to as-needed services. They make sure you have to pay for the services you need for use. It helps to reduce your expenses and enables you to pass those financial savings along to your clients. 

What services do Litigation support services provide?


Legal experts can provide a surprisingly broad assortment of litigation support involving economic damages issues. These services help before deciding to file litigation and continue throughout the pre-trial, trial preparation, and trial processes.  

Law firms understand the effectiveness of business valuation and damages-related support is improved by hiring back-office services experts.

Litigation support provides the most extensive range of services to law firms. From case e-filing, demand letters and legal case correspondence to document review, they help in each phase of the legal cases. 

They provide a series of technology-based, more agile, cost-effective, and result-oriented services. 

Let’s dive deep into some of the legal services litigation support provide: 

Electronic Court Filing: 

Litigation support provides an agile and straightforward online electronic court filing system. They file millions of documents every year. They help digitally transform legal documents that make files easy to access.  

They also have in-depth knowledge and experience of court rules and help to expedite documents delivery. 

Importantly, they have a confidentiality system that allows access to data only to authorized persons. They e-file cases in the Florida court online portal to each county described by the client.

Attorneys do not need to worry or need physical trips to court. Therefore, it helps to save time and enables more time for critical case experts and technology to work together to maximize electronic court filing acceptance and deliver proof of service quickly and reliably. 

Demand Letter Drafting: 

Litigation support providers have specialists trained to analyze the case file and the records and prepare a well-detailed demand letter.  

Moreover, demand letter drafting can help you avoid the cost of legal fees and the burden of litigation through out-of-court settlements. These highly skilled professionals prepare the demand letter, including medical billing coders. 

Outsourcing demand letter drafting provides you time-zone advantage and reduces your costs. 

Legal Calendaring Services: 

Legal calendaring services give you easy access to your calendar and schedule via the internet. The calendar will enable you to create functional multi-user access calendars and provides automated email confirmations of plans or meetings. 

The team scheduled events for the hearing according to the client’s instructions via outlook. Also, they configure events with the client’s profile.

Attorneys can feel secure with an organized calendar and provide an automatic and accurate scheduling system. 

Additionally, you can filter the information by case or date, and you can quickly view your updated witness lists. It also helps you set intuitive timers and keeps track of your time. 

It helps to stay organized on the go. It keeps you connected to your clients and work. 

Electronic Check Processing: 

They provide electronic check processing services that assure timely payments and abstain from the troubles related to bounced checks. They are equipped to provide any check processing demands. 

Their quick services cater to changing client needs, have made outsourcing check processing and verification.  

They make the conversion of checks into automated clearinghouses and accelerate high-volume collections. 

Reliable outsourcing partner for check processing services automatically accommodates your books for every payment you accept. 

Legal Documents Review:

Legal documents review is the thorough review of data and documents relevant to the client’s demand. The back-office services team proofreads all the papers meticulously.  

The legal document review team supports attorneys to reach the case’s final verdict and confirm whether to dismiss or further prosecute the case if the defendant has not paid the plaintiff properly as per the claim and PIP policies in the US.  

All the documents go through a quality check to determine the highest achievable accuracy. The team reviews each record with extensive attention to know what kind of information it contains. 

We accomplish this with a mix of intelligent document reviewers and state-of-art technology.  

They also carry out extensive calculations, applying complex formulas, and determining proper payments. In this case, the sensitive practice has aided law firms in avoiding hefty losses and gaining profits in the form of attorney fees and costs. 

Email Processing: 

The litigation email system reads emails from designated accounts and processes the email and its attachments. Thousands of emails are carefully assorted in relevant cases. They help to minimize attorney’s workload by processing tons of emails.

They correctly name and tag the documents, which saves time to retrieve required documents. Documents facilitate the easy search; moreover, they offer market-competitive pricing models and highly affordable rates. 

Litigation Support Services in Covid-19 Pandemic:


COVID-19 has had a significant impact on the global economy in addition to that on public health. This pandemic has caused severe economic destruction, and not a single country has been left unaffected. 

Like many other businesses, law firms are immediately adapting their crisis management plans to handle the outbreak. However, some companies are starting from scratch. 

Your law firm can now take some essential measures to help ensure you and your clients overcome the crisis. 

COVID-19 has brought many challenges, yet the in-house departments’ priorities remain mostly the same. They are concerned with managing costs, increasing internal efficiency, and bringing moderate value to their businesses. The influence of the pandemic may have only been to advance how they will continue to address those priorities in terms of embracing technology, relying on various alternative services, and aiming for more efficient workflows.

Still, it will likely be observed later as a positive influence. 

The future for legal outsourcing and within the workplace is going forward. The Coronavirus pandemic requires us to look at budgeting and working in a more resilient and agile manner. 

Work From Home Policy:

Rising technology has brought about many changes in how companies and organizations design their workflow to execute more work than their competitors in the market. Apart from technological development, the pandemic situation has contributed to moving a massive flux of workload online. 

Law firms and court proceedings did not halt their procedures and have shifted most of their work on the cloud utilizing the internet.

To process the entire case from its inception to completion, law firms seek help and availing of litigation services that act as a catalyst to speed up the procedure and aid law firms in securing more cases. 

The thought of working from home has become a necessary business to close its physical offices due to the pandemic. 

Law firms ensure the right technology to allow employees to perform their duties and remain committed while working remotely. They are also making sure that vital business information is accessible to authorized members and updated.  

Litigation support provides you with the proper tools and technology to work remotely effectively. 

Further, they have the infrastructure to ensure the continuation of operations while your employees are at home.

Choose the right support provider:

Finding the proper litigation support can be complex as you need to recognize their expertise and personality factors. Experience is essential, but litigation experience is different from other sorts of legal expertise.  

Make sure to find out how much litigation experience your services provider has, not just how many years they have practiced. Through this process, you will know that your litigation support provider is familiar with the courts and effectively takes care of all legal tasks. 

One should see the following aspects before hiring a support provider: 

  • Poor data security 
  • Hidden costs 
  • Relevant resources 
  • Industry experience 
  • Legal expertise 

Increase in Demand:

Litigation support is one of the most significant and demanding forms of assistance. Globally the legal processing is increasing at a startling rate, so is the need for legal services. 

It is seen that the aim will lead to an overall one percent rise in the revenue of law firms annually.  It has also increased the industry’s overall growth. In addition, these aspects ensure growth both physically and economically. 

Wrapping Up: 

Our litigation support services offer efficient and affordable support when you need it. We provide a highly trained workforce to support every part of the litigation process. You can increase or decrease capacity depending upon the volume of your film., paying only for the staff and services needed.

The world has access to the internet; anyone with proper training and high intellectual capability can be of great help! Outsourcing litigations services can be an asset to law firms, attorneys, and the staff. Imagine hiring five people and bearing the price of one; that’s what outsourcing can do! 

HazenTech has provided tremendous support to law firms through its litigation support services. HazenTech starts filling out information for a case, assigning appropriate attorneys, paralegals, and legal assistants, receiving and processing emails of multiple instances, and uploading the relevant documents to the plaintiff’s and assignee’s account on a cloud-based platform.  

Litigation support offers law firms the tools to catalyze the arduous tasks of filing cases, sending demands, processing, uploading data, reviewing the responses and much more. 

Hazen Tech aims to become a leading litigation support provider in the market. We have provided our clients with seamless and smooth solutions through many highly trained and professional staff. 

Our dedicated efforts ensure that the satisfaction of our clients is guaranteed. Hazen Technologies aims to dominate litigation support services through the professional understanding of its staff and its unwavering commitment towards its clients. 

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