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What are the main functions of Business process outsourcing?

Business process outsourcing (BPO) is a practice in which a company outsources certain business functions to a third-party provider. 

Not all companies have the resources to handle every one of their necessary business processes in-house. This is where BPO comes in. You outsource specific tasks (such as payroll or billing) to a company that handles those services.

Outsourcing costs are almost always lower than if you spend money hiring and training staff to handle everything in-house. In addition to saving money, BPO frees you and your team to concentrate on other, more critical aspects of your business.

The main tasks that are commonly outsourced through BPO include:

  1. Customer service and support: This includes answering customer inquiries and complaints, providing technical support, and handling sales and marketing tasks.
  2. Data entry and processing: This includes tasks such as data entry, data analysis, and data management.
  3. Accounting and finance include bookkeeping, payroll processing, and financial analysis.
  4. Human resources include recruiting, hiring, and managing employee benefits and compensation.
  5. IT and technology: This includes tasks such as software development, network administration, and cybersecurity.
  6. Supply Chain and Logistics include procurement, inventory, and transportation management.

Benefits of Business Process Outsourcing: 

You can free up your staff’s time to concentrate on their core competencies while delegating repetitive tasks and administration to others at a fraction of the cost. The following are the benefits in detail.

Cost Reduction:

Outsourcing allows businesses to save costs, one of the most important reasons people outsource their business processes. BPO provides a pool of experts at low wages, resulting in substantial cost reductions, which can boost revenue.

Availability of Skilled Professionals:

Hiring new employees and training them involves a lot of hassle and is a high cost to the company. When the tasks are outsourced to an already established company with all the resources, the headache of hiring and training is conveniently avoided.

Business growth:

Outsourcing helps concentrate on the core business functions, and the work that matters most to growing your business is another great benefit of outsourcing. You can either decide to allocate to a BPO the none core work or some part of your business process you lack the knowledge, workforce, or interest to excel at. You are then free to focus solely on essential business needs and accelerate the growth of your business.

Focus on Core Business:

Since all the none core task of the business is outsourced to a service provider, the company’s top management can focus on core operational areas. This also leads to better employee productivity and allows them to make better and more informed business decisions.

Competitive edge:

For small and medium-sized enterprises, business process outsourcing services can give you an edge over competitors. BPO can allow businesses to operate as if they were gigantic without the overhead of employee costs. 

BPO allows small companies to focus on essential activities before enterprise businesses could. Back office support handles your outsourced tasks, and you focus on what you do best.


Outsourcing non-core activities to a BPO service provider allows a company to be more flexible. The company does not need to invest in additional fixed assets and can convert them to variable costs. It also increases flexibility in the resource management of the client company and helps adjust to changes in the environment much faster.

Accelerate Speed:

BPO helps to increase the speed of the business processes outsourced to them. They have a good response time, and the clients can focus on the core activities. This division of activities speeds up the business process and is very important in cases like customer service.

Find a reliable BPO partner:

When you outsource any of your business processes, finding a trustworthy BPO company is essential. The services provider you choose must have the experience and expertise necessary to handle your business processes effectively. Once you find a company you can trust, you will reap the benefits of BPO without any cons.

HazenTech is an experienced business process outsourcing company committed to providing you with the best possible solutions. Our BPO services allow companies to focus on their core competencies and improve efficiency and cost-effectiveness by outsourcing non-core functions. Moreover, you can check the status of the tasks by accessing the tasks dashboard, where you can get an overview of what is currently underway, what has been completed, and how long each task took.

We offer top-notch BPO with reliable security and no hidden fees.

To learn more, get in touch today! Visit Us: Hazentech

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