BPO Services
Business Support Specialists
Work Accuracy
Ensure Your Business Always Stays Up and Running with HazenTech's BPO Services in USA
Businesses require automation, whether through technology or an extended team. That’s because hunting clients and consumers isn’t always easy, especially when your team is dealing with excessive operational work.
But with HazenTech’s BPO services, your business never stops working. We handle business processes that slow down your progress and hinder your overall business efficiency. As part of our Business Process Outsourcing Services, we offer customer support, data entry, bookkeeping, HR and accounting services.
HazenTech Inc. is a widely recognized outsourcing partner with over 10 years of industry experience. We’re a proud Microsoft Solutions Partner and Clutch award winner for the Top Outsourcing Company. We’re trusted by 100+ organizations, including law firms, construction and logistics industries.
Our team comprises over 300+ experienced BPO specialists who are trained frequently to ensure outstanding service quality. Over the years, we’ve implemented strict data security protocols, delivered exceptional results, and significantly contributed to our clients’ growth.
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Service Areas
Your Vision, Our Expertise – Here's How We Deliver Value
Why BPO Services?
- 85% of companies save costs by outsourcing.
- Reduces operational costs by up to 60%.
- 20-30% productivity boost with outsourcing.
- 60% of firms scale faster using BPO.
- Saves 50-70% on customer support outsourcing.
What To Expect?
- 24/7 support coverage.
- Scalability for fluctuating demands.
- Specialized expertise in key functions.
- Clear reporting and communication.
- Cost-effective resource allocation.
How Do We Do It?
- Skilled teams for bookkeeping, customer support, data management, and more.
- High-quality, timely execution with clear communication.
- Scale efficiently without high upfront costs.
- Ongoing support aligned with your goals.
- We simplify operations so you can focus on growth.
BPO Services we Offer
We answer customer calls across channels, giving 24/7 assistance that boosts satisfaction and loyalty. Our agents answer calls, chat, and email, making sure that your clients are handled promptly and efficiently without overburdening your in-house team.
Our bookkeeping services monitor your financial activity and keep your books balanced and current. From reconciliations to monthly reports, we take care of everything so that you have accurate, current financial data to make smart business decisions.
We offer HR services including recruitment, staff management, and payment. Our staff handles administrative tasks, freeing your in-house HR to focus on strategy. We ensure everything runs smoothly and in compliance.
Our data entry solutions ensure proper, error-free handling of data. We’re skilled in handling data, including customer information entry and form processing. Our teams organize data, ensure its security, fill out relevant fields and manage all potentially disorganized files. It’s all about saving you from clerical tasks.
Financial tasks are not only complex and sensitive but also require expert support. We take care of your accounting and financial tasks, for example, payroll, invoices, and financial reporting. Our objective is to deliver accurate financial records in a timely manner, so you can focus on core business operations.
Learn More About Our Services
Our BPO Services Come with a Value
Industrial Expertise
Staff at HazenTech are battle-hardened and come from various backgrounds. We have experts who've served for years in multiple industries. Collectively, we're a one-stop solution to all of your operational problems.
Cost-Effective Solutions
HazenTech provides cost-effective BPO services so your finances are never disturbed. You pay a flat fee with no hidden charges, including bills, stationery, benefits, insurance, and random office expenses.
Experienced Team
Besides having the right industrial experience, we have senior employees who've been with us for over 10 years. Our staff hierarchy, working processes, and check-and-balance systems are top-notch.
Customized Solutions
We don’t work with the same approach for everyone. Different businesses have different problems, and we ensure we manage all with tailored solutions. We develop multiple strategies, implement them and stick with what works best.
Transparent Reporting
There's nothing hidden between HazenTech and its clients. You deserve to know what’s happening. We provide daily and weekly reports based on clear facts and analytics, keeping you informed about the progress and challenges being faced.
Long-Term Partnership
You don't have time to keep testing new BPO service providers, and we acknowledge this fact. We offer a long-term partnership based on consistently high quality, clear communication and services that add value to your business.
Ever Thought About the Benefits of Business Process Outsourcing?
24/7 Operations
When your in-house staff logs out, we sign in. We ensure your business operations run 24/7, without interruption. That means more expansion, greater revenue, and higher business productivity.
Improved Efficiency
You have the need; we've got the expertise. Staff exhausted? We'll take charge. Lack of resources or technical expertise? We got you covered. We’re your efficiency boosters, overcoming every challenge that's overwhelming you.
Cost Reduction
You pay us a flat fee with no extra expenses. We improve your business's efficiency, so your clients are satisfied, your business expands, and no additional costs are being utilized unnecessarily.
Risk Management
Data security, cyber threats and other risks are something we don’t take lightly. We implement strict security measures to ensure your data is safe, confidential and not vulnerable to cyber-attacks.
Flexibility
BPO services are flexible and follow the rhythm of your business, meaning that if you want to scale up for launching a product or scaling down for low seasons, outsourcing allows you to be agile at any point.
Access to Advanced Technology
If IT and tech aren't your strongest suit, we'll manage your business operations with the most advanced tech stack available. This ensures peak accuracy in data management, research and processes.
A Peek Into Our BPO Services Excellence Journey
Client
Onboarding
Strategy
Development
Team
Assignment
Task
Execution
Performance
Monitoring
Quality
Assurance
Reporting &
Feedback
Client
Onboarding
We kick things off by understanding your business needs and goals to ensure the perfect fit.
Strategy
Development
We craft a customized plan that aligns your financial goals with effective bookkeeping solutions.
Team
Assignment
Our expert team is selected based on your unique requirements, bringing specialized skills and experience.
Task
Execution
We put the plan into action, ensuring all financial tasks are handled with precision and efficiency.
Performance
Monitoring
We keep an eye on everything, tracking progress to make sure we meet your business objectives.
Quality &
Assurance
Our experts double-check everything, ensuring accuracy, compliance, and top-notch service every time.
Reporting &
Feedback
We deliver regular, detailed reports and listen to your feedback to fine-tune our approach.
Where Our BPO Services Make the Most Impact
WHAT OUR CLIENTS ARE SAYING
Shuster Saben & Estevez
HazenTech’s PIP legal process outsourcing team has been a great asset to our firm throughout the past years. Their understanding of the Florida’s PIP law combined with their efficient handling of tasks such as document retrieval, demand letter creation, and data entry services have significantly streamlined our workflows. The company professionalism and their undeniable skills, shown on a daily basis, give us the desire to keep working with HazenTech’s for many more years to come.
COO, GED Lawyers
I am really impressed, cannot say enough, by the quality of service I received from HazenTech Mobile App development team. They are responsive, professional, courteous, and willing to go the extra mile to meet our needs in a timely manner. Their structured and cooperative methodology has proven to be invaluable in focusing our requirements to develop a user-friendly, sharp, and functional Mobile App. Their UX approach delivered an appealing and functional site that has already received great reviews.
CEO, Digital Drums
HazenTech has revolutionized our business with an app that far exceeded our expectations. The user adoption rate skyrocketed to 30%, and it boasts an impressive 4.5-star rating on both Google Play and the App Store. This speaks volumes about the app’s quality and the satisfaction of our users. Since its launch, we’ve seen a remarkable 25% reduction in customer service inquiries and a 15% boost in revenue. HazenTech’s proactive and forward-thinking team has delivered outstanding results.
REAL CASES, REAL CHALLENGES; ALL SOLVED WITH SHARP STRATEGY, AIRTIGHT EXECUTION, AND ZERO FLUFF. YES, WE MAKE IT HAPPEN!
Ged Lawyers needed help managing 300+ cases, handling emails, drafting, e-filing, and scheduling. We streamlined workflows, ensured accuracy, and met tight deadlines, enhancing efficiency without compromising legal precision.
Shuster Saben Estevez needed precise demand letter creation, email handling, and payment reviews. We organized data management, improved accuracy, and ensured timely case resolutions, handling rising workloads efficiently.
HealthSun needed a CMS-compliant benefits inquiry system, secure HPI communication and cloud adoption. We delivered a cost-effective, encrypted solution, ensuring compliance and efficiency within strict federal deadlines.
Friedman Legal faced a surge in case volume due to increased construction disputes and weather-related claims. We optimized legal drafting, email handling, case creation in CMS and pre-trial calendaring to improve efficiency.
UMX faced bookkeeping challenges with delayed financial and data accuracy issues. Improving payables management, refining data entry, and optimizing staffing ensured precise accounting and efficient financial oversight for marine operations.
Ged Lawyers tackled workforce management, IT costs, and PHI security challenges. Cloud enablement ensured compliance, enhanced Inspire application maintenance, and managed operations across multiple offices.
Ged Lawyers faced workforce management, IT costs, and PHI security challenges. We solved this by implementing cloud enablement, ensuring compliance, and optimizing office operations.
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FREQUENTLY ASKED QUESTIONS
What are BPO Services?
BPO services comprise outsourcing non-core business functions like customer service, human resources, accounting, and data entry. They allow companies to lower costs, improve efficiency, and focus on core business functions by outsourcing tasks to qualified service providers.
Who needs BPO services?
Small, mid-sized, and large businesses across industries benefit from business process outsourcing services. If your business needs help with routine tasks like customer support, payroll, or data processing, outsourcing those tasks can save you time, money, and resources.
What is the difference between a call center and a BPO?
A call center handles customer service and support explicitly via phone, email, or chat. BPO, on the other hand, covers a wide range of services, including HR, data entry, and finance, beyond just customer interaction.
What are five BPO services?
- Customer support
- Data entry
- HR management
- Accounting & finance
- IT support
These services help businesses outsource routine tasks, improve efficiency, and reduce operational costs, allowing teams to focus on growth and strategy.
What is the future of BPO?
The future of BPO is tech-driven, with increasing automation and AI integration. As businesses look for cost-effective, scalable solutions, business process outsourcing services will evolve to include more specialized functions, such as data analysis, AI-driven customer service, and back-office automation.
Looking Forward To Building Something Great Together