We enabled Friedman Legal to handle 18% more client matters during peak-time

Construction | Property Law case study

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Challenge

Friedman Legal, a construction law firm based in Florida, specializes in representing various stakeholders in the construction industry, including owners, associations, contractors, subcontractors, and design professionals. With a focus on safeguarding clients’ rights and interests, the firm navigates a broad spectrum of construction law matters, from contract negotiations to dispute resolution and litigation. Their extensive experience encompasses diverse issues such as bond disputes, lien foreclosures, bid protests, defects, and delay claims.

Workload Surge: Friedman Legal experienced increased workload during natural calamities and heightened weather conditions, requiring additional resources to manage the increased demand.

Desk Work Organization: Desk-work organization became challenging, contributing to bottlenecks in task management and workflow coordination.

Backlog Challenges: Like most law firms in the US, Friedman Legal also needed to clear off a substantial backlog from client cases.

Resource Constraints: It is quite common for law firms to encounter challenges due to limited resources, impacting their operational efficiency. Managing non-primary tasks can become harder with resource constraints in the legal sector.

Deadline Management: The firm’s growing workload emphasized the necessity for improved strategies in handling mediation, hearings, court document filing, and billing, driving overall efficiency improvements.

SOLUTIONS & APPROACH

Legal Documentation Drafting
Email Handling and Processing
Pre-Trial Calendaring
  • Quick Implementation: HazenTech swiftly assumed control, adjusting work timings to establish a three-hour daily overlap with the client within a week.
  • Workflow and Process Improvements: After understanding Friedman Legal’s procedures, we suggested and implemented workflow and process enhancements to streamline operations.
  • Document Drafting: HazenTech efficiently drafted various court documents, including Complaints, Production Requests, Subpoenas, Depositions, and special requests.
  • Email Domain Management: By handling the client’s email domain, we effectively filed and billed daily pleading documents seamlessly.
  • Pre-Trial Calendaring: We synchronized hearings and deadlines with Friedman Legal’s calendar, ensuring timely and organized management of crucial dates.

Results

With HazenTech’s partner-level support, Friedman Legal realized significant operational improvements: 

  • Rapid Onboarding: Established a 3-hour daily overlap and full process integration in just 7 business days, enabling seamless coordination. 
  • Backlog Elimination: Cleared more than 1,000 pending case files within the first month, improving access to critical documents. 
  • Document Drafting Volume: Delivered over 1,200 pleadings, subpoenas, and deposition drafts in the first quarter with an accuracy rate of 98%. 
  • Calendar & Deadline Management: Reduced missed or rescheduled hearings/mediations by 30%, improving overall case preparedness. 
  • Billing Accuracy: Centralized email and filing management increased billing capture by 15%, reducing revenue leakage. 
  • Operational Capacity: Freed up internal staff time, allowing the firm to handle 18% more client matters during peak construction season. 

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All projects are protected by NDA and IPs.