How GED Lawyers reduced case backlog by 40% with HazenTech’s LPO Services
Get In Touch With Us Today!
Challenge
Based in Florida, GED Lawyers is a diverse law firm, expert in personal injury and disaster compensation, and offering services in Immigration, Family Law, Insurance Claims, Real Estate & Business Law, and Wills Estates & Trusts. They stand out for their personalized service, guiding clients through complex legal situations with their extensive resources and multilingual abilities. The firm faced critical challenges hindering their growth:
Handling High Workloads: Managing more than 300 legal cases simultaneously requires careful attention to detail in each case — a challenge given the high volume of work.
Data Volume Management: The firm faced challenges in organizing and accessing large volumes of legal documents and data, necessitating efficient management systems.
Precision in Document Drafting: Drafting legal documents requires extreme accuracy to avoid misinterpretations or legal issues, emphasizing the need for meticulousness in written communication.
Meeting Tight Deadlines: There was significant pressure to deliver quality legal services within strict daily deadlines, demanding efficient time management and planning.
Accuracy in Court E-filing: The firm had to ensure all court documents were e-filed with precision, adhering to strict court standards and timelines.
SOLUTIONS & APPROACH
- Outsource Paralegal Assistance: We aid paralegals in email management, document drafting, handling discoveries, and scheduling important legal proceedings, while also managing large volumes of data in case management software.
- Managing Backlogs: We prioritized tasks systematically, utilizing legal case management software like ATO and Litify to create detailed schedules and delegate tasks, ensuring backlogs are efficiently managed even under tight deadlines.
- Upholding Confidentiality: We enforced strict confidentiality rules, used secure communication channels, and regularly trained our team in data protection, supported by a secure RDP system.
- Regular Data Audits: We conduct periodic audits to ensure data relevance and accuracy, keeping the database clean and organized.
- Dedicated Support Team: Our professionals are committed to delivering exceptional legal services, ensuring personalized and thorough representation for clients. They are skilled in various legal case management software
- Efficient Email Management: We organize emails with the help of Litify and categorize them by assigning them to responsible attorneys/Paralegals to ensure timely communication and accurate documentation of case-relevant information.
Results
Partnering with HazenTech produced measurable, lasting results for GED Lawyers:
- 40% reduction in case backlogs within the first two weeks, driven by optimized task scheduling and workload distribution through Litify.
- 98.7% accuracy rate achieved in court filings and document drafting, reducing correction cycles and rework.
- 35% faster turnaround on hearing scheduling and check letter drafting, improving overall case momentum.
- 50% improvement in internal response times, as email and data management became fully systemized.
- 30% increase in attorney productivity, freeing in-house teams to focus on client-facing tasks instead of administrative work.
- 100% compliance with data confidentiality protocols, a reflection of HazenTech’s Microsoft Solutions Partner security standards.
Together, these results not only improved efficiency and accuracy but also strengthened client satisfaction and retention for GED Lawyers
