65% client adoption & 30% reduction in admin work with GED Lawyers Mobile App

Mobile Application Development case study

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Challenge

GED Lawyers, a well-established Law firm especially dealing with Personal Injury Protection Law with multiple offices across the USA, provides exceptional legal services for a diverse range of cases. Managing a high volume of cases simultaneously, the firm needed a robust system to efficiently manage its workload and ensure seamless communication within its legal teams. Their existing web platform, Inspire, allowed attorneys and paralegals to upload, review, and process cases, integrating smoothly with Litify CMS. However, GED Lawyers wanted to enhance client experience by offering a mobile application allowing clients to access their case information on the move.

On-the-go Case Management for Clients: While the web solution allowed internal teams to manage cases effectively, clients had limited visibility of their case details.

Client Engagement: The law firm wanted to improve client engagement by providing real-time updates on their cases and facilitating easier communication with their legal teams.

Seamless Integration with Existing Systems: The mobile solution needed to integrate smoothly with the law firm’s existing web platform and CRM tools like Litify CMS.

SOLUTIONS & APPROACH

Robust Case updates
Real-Time Notifications
Survey Management
Event Management
Secure Authentication

To address these challenges, we developed a mobile application using React Native and .NET CORE for the backend, with a web portal for admins built using React. The solution provided a seamless and user-friendly experience for both clients and admins.

  • Robust Case Updates: Clients can securely log in to view their case details. This feature provides clients with comprehensive case information, including the case title, status, updates, and next steps. Additionally, clients can access case documents, track case activity, and book appointments with their attorneys or paralegals directly from the app.
  • Real-Time Notifications: Clients receive in-app notifications, SMS, or email updates for any important changes in their cases. This ensures that clients are always informed about their case progress without the need to check manually.
  • Survey Management: Admins can create and assign surveys to clients through the web portal. Clients can complete these surveys on the go via the mobile app. This feature enables GED Lawyers to gather valuable client feedback on their services and improve their operations accordingly.
  • Event Management: The app displays upcoming events, seminars, or other important dates related to clients’ cases. Admins can dispatch event notifications to users based on their location or legal interests. Clients can also get additional details about events through the mobile interface.
  • Secure Authentication: The app supports multi-factor authentication, including biometric (face ID and fingerprint) and social media logins. This ensures a secure and convenient login process while safeguarding sensitive client data.

Results

The mobile app significantly enhanced the client experience by providing a convenient and efficient way to access case details and communication with legal teams, this resulted in enhanced client satisfaction and operational efficiency.

  • Increased Client Engagement: Clients became more proactive in managing their cases, resulting in higher engagement and satisfaction levels. A 65% active monthly use was reported.
  • Streamlined Case Management: The mobile app reduced the administrative burden by over 30% allowing clients to access case documents and schedule appointments without the need for manual intervention.
  • Improved Client Feedback: With the introduction of surveys through the app, GED Lawyers collected valuable insights that helped them continuously improve their services.
  • Enhanced Efficiency: The integration with existing systems like Litify CMS and Salesforce ensured real-time synchronization of data, improving operational efficiency.

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All projects are protected by NDA and IPs.