Customer Service Outsourcing
Your customers expect fast, reliable support, and so do you. HazenTech’s customer service outsourcing team delivers expert assistance 24/7, backed by over 10 years of BPO experience. As a Clutch award-winning outsourcing service provider and Microsoft solutions partner, we combine skilled agents, proven processes, and strict data security to ensure your clients stay happy and loyal.
Business Support Specialists
Work Accuracy
Ensure Your Customers Stay Loyal with HazenTech’s Outsourced Customer Services
Managing your team, juggling meetings, handling supplies, and keeping marketing on track is already a full plate. Add keeping customers happy, and it can feel impossible. That’s why businesses outsource customer service to let the experts manage it. HazenTech steps in so your customers get attention fast, their problems are resolved and you win their trust.
Our customer support outsourcing services aim to create experiences and not just answering calls or chats. We develop and deploy AI chatbots to handle routine questions instantly, while real humans jump in to supervise the process and ensure every customer is being handled properly. Every interaction is monitored and optimized by our trained customer service outsourcing specialists. We ensure your clients feel heard, supported, and appreciated.
HazenTech stands out because we combine award-winning expertise, 10+ years of industry experience, and proven partnerships. As a Microsoft Solutions Partner and Clutch Top Outsourcing Company, we serve 100+ organizations, including law firms, construction, and logistics, with measurable results.
Our 300+ specialists understand your business, are natural problem solvers, and protect your sensitive data. We deliver faster response times, higher satisfaction, and real growth that competitors often promise but rarely achieve.
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Service Areas
Your Vision, Our Expertise – Here's How We Deliver Value
Why Outsource Customer Service?
- Poor service costs $62B annually.
- 67% of customers leave after bad support.
- Cuts operational costs by 30–50%.
- 24/7 availability boosts satisfaction.
- Handles high-volume queries efficiently.
What to Expect?
- Fast, professional multi-channel support.
- Personalized service aligned with your business.
- Higher customer satisfaction and loyalty.
- Scalable during peak demand.
- Clear reporting and insights.
How Do We Do It?
- Assign trained, skilled agents.
- Use secure, multi-channel systems.
- Monitor performance in real time.
- Enforce strict QA and compliance.
- Continuously optimize via feedback and analytics.
Customer Service Outsourcing – An Overview of All You Need
Our team handles calls, emails, and live chats from your customers 24/7. We resolve questions, complaints, and service requests quickly, ensuring your clients feel heard, valued, and satisfied at every touchpoint.
We proactively reach out to customers via calls, emails, or messages to follow up, collect feedback, remind appointments, or promote additional services, keeping your clients engaged and loyal while boosting retention and revenue.
Learn More About Our Services
Here’s Why Companies Trust Us with Customer Service Outsourcing
Microsoft Partners
As a Microsoft Solutions Partner, HazenTech utilizes Microsoft technologies to provide robust, reliable solutions. This partnership ensures we deliver high-quality support, leveraging industry-leading tools to meet your business needs effectively.
Cost-Effective Solutions
We leverage AI chatbots and have an offshore team that works at half the cost of what an on-site team demands. Additionally, our service charges include all hidden expenses, including tools, stationary, bills, benefits, insurance, etc.
Experienced Team
Not only do we bring extensive industry experience, but we also have senior team members who’ve been with us for over 10 years. Our staff structure, workflows, and quality control systems are tuned to ensure top-tier service every time.
Clutch Award Winners
HazenTech is proud to be a Clutch Award winner for Top Outsourcing Company. This recognition underscores our commitment to excellence and customer satisfaction, reflecting our ability to deliver outstanding results for clients.
Transparent Reporting
There's nothing hidden between HazenTech and its clients. You deserve to know what’s happening. We provide daily and weekly reports based on clear facts and analytics, keeping you informed about growth trends and challenges being faced.
Authentic Testimonials
At HazenTech, we value real feedback from our clients. Our authentic testimonials reflect the trust and satisfaction our clients have in our services, highlighting our commitment to delivering consistent, quality results.
How Our Customer Support Services Provide Value?
24/7 Operations
Outsourced customer services allow you to provide round-the-clock service, ensuring your customers get assistance whenever they need it, no matter the time zone or day.
Faster Response
Outsourced customer services ensure quicker response times, reducing wait times and improving customer satisfaction by offering immediate solutions to their issues.
Cost Reduction
Customer service outsourcing cuts overhead costs by eliminating the need for in-house staff, office space, and equipment, allowing you to focus on growing your business without worrying about extra expenses.
Customer Satisfaction
We provide specialized support, leading to quicker resolutions, personalized service, and happier customers, which boosts retention rates and strengthens customer loyalty.
Flexibility
HazenTech enables you to offer support across multiple channels like phone, email, chat, and social media, meeting customers where they’re most comfortable.
Risk Mitigation
Outsource customer service helps mitigate risks related to data security and compliance by ensuring that external providers adhere to industry standards and regulations to protect customer information.
Client
Onboarding
Support Needs
Assessment
Service
Strategy
Agent
Assignment
Multi-Channel
Task Handling
Real-Time
Monitoring
Quality
Assurance
Customer
Feedback Loop
Client
Onboarding
We start with a deep dive into your business, ensuring we understand your goals and lay the foundation for smooth collaboration.
Support Needs
Assessment
We identify specific needs and pain points, tailoring our approach to fit your unique customer service requirements.
Service
Strategy
We design a customized service plan that aligns with your business objectives, focusing on long-term customer satisfaction and growth.
Agent
Assignment
We assign experienced agents best suited to your needs, ensuring they’re ready to deliver top-notch service from day one.
Multi-Channel
Task Handling
Our team handles inquiries across all channels, phone, chat, email, and social media, ensuring no customer is left behind.
Real-Time
Monitoring
We monitor every interaction, tracking performance metrics to ensure efficiency and maintain high-quality service.
Quality
Assurance
We conduct regular quality checks, ensuring each interaction meets the highest standards of customer care and satisfaction.
Customer
Feedback Loop
We gather feedback continuously to refine our processes and improve service, turning insights into actionable improvements for your business.
Where Our BPO Services Make the Most Impact
WHAT OUR CLIENTS ARE SAYING
Shuster Saben & Estevez
HazenTech’s PIP legal process outsourcing team has been a great asset to our firm throughout the past years. Their understanding of the Florida’s PIP law combined with their efficient handling of tasks such as document retrieval, demand letter creation, and data entry services have significantly streamlined our workflows. The company professionalism and their undeniable skills, shown on a daily basis, give us the desire to keep working with HazenTech’s for many more years to come.
COO, GED Lawyers
I am really impressed, cannot say enough, by the quality of service I received from HazenTech Mobile App development team. They are responsive, professional, courteous, and willing to go the extra mile to meet our needs in a timely manner. Their structured and cooperative methodology has proven to be invaluable in focusing our requirements to develop a user-friendly, sharp, and functional Mobile App. Their UX approach delivered an appealing and functional site that has already received great reviews.
CEO, Digital Drums
HazenTech has revolutionized our business with an app that far exceeded our expectations. The user adoption rate skyrocketed to 30%, and it boasts an impressive 4.5-star rating on both Google Play and the App Store. This speaks volumes about the app’s quality and the satisfaction of our users. Since its launch, we’ve seen a remarkable 25% reduction in customer service inquiries and a 15% boost in revenue. HazenTech’s proactive and forward-thinking team has delivered outstanding results.
REAL CASES, REAL CHALLENGES; ALL SOLVED WITH SHARP STRATEGY, AIRTIGHT EXECUTION, AND ZERO FLUFF. YES, WE MAKE IT HAPPEN!
Ged Lawyers needed help managing 300+ cases, handling emails, drafting, e-filing, and scheduling. We streamlined workflows, ensured accuracy, and met tight deadlines, enhancing efficiency without compromising legal precision.
Shuster Saben Estevez needed precise demand letter creation, email handling, and payment reviews. We organized data management, improved accuracy, and ensured timely case resolutions, handling rising workloads efficiently.
HealthSun needed a CMS-compliant benefits inquiry system, secure HPI communication and cloud adoption. We delivered a cost-effective, encrypted solution, ensuring compliance and efficiency within strict federal deadlines.
Friedman Legal faced a surge in case volume due to increased construction disputes and weather-related claims. We optimized legal drafting, email handling, case creation in CMS and pre-trial calendaring to improve efficiency.
UMX faced bookkeeping challenges with delayed financial and data accuracy issues. Improving payables management, refining data entry, and optimizing staffing ensured precise accounting and efficient financial oversight for marine operations.
Ged Lawyers tackled workforce management, IT costs, and PHI security challenges. Cloud enablement ensured compliance, enhanced Inspire application maintenance, and managed operations across multiple offices.
Ged Lawyers faced workforce management, IT costs, and PHI security challenges. We solved this by implementing cloud enablement, ensuring compliance, and optimizing office operations.
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FREQUENTLY ASKED QUESTIONS
What is Customer Service Outsourcing?
Customer service outsourcing means hiring a specialized third-party team to manage client interactions. These experts handle calls, emails, chats, and social queries, letting your in-house team focus on core tasks while ensuring customers receive fast, professional, and reliable support.
Can Customer Service be Outsourced?
Absolutely. Businesses of all sizes outsource customer service to improve efficiency, reduce costs, and scale support. Outsourced customer services let you tap into skilled teams with expertise across industries, handling high volumes of queries while maintaining consistent quality and customer satisfaction.
How Does Call Center Outsourcing Work?
Call center outsourcing involves partnering with an external provider who manages your inbound and outbound calls. They follow your processes, use your systems, and handle customer inquiries, complaints, and support tasks efficiently while reporting performance metrics back to your business.
Is it cheaper to outsource customer service?
Yes. Customer service solutions eliminate the cost of hiring, training, and managing full-time staff. Businesses save on salaries, infrastructure, and operational overheads while still accessing expert teams who deliver high-quality support, making outsourced customer service a cost-effective solution for customer service.
Looking Forward To Building Something Great Together